Privacy Policy

Last Updated: August 28, 2026

Fernweh Lodge respects your privacy. This Privacy Policy explains how Fernweh Co. LLC, doing business as Fernweh Lodge (“Fernweh,” “we,” “us,” or “our”), collects, uses, and protects information when you visit our website, make a reservation, contact us, or otherwise interact with us.

Information We Collect
We may collect information you provide directly to us, including your name, email address, phone number, billing information, reservation details, guest information, preferences, inquiries, and other information you choose to provide.

When you use our website, certain information may also be collected automatically, including your IP address, browser and device information, pages visited, referring websites, and general website usage information.

Reservations & Payments
When you make a reservation, information necessary to process and manage your stay may be collected by Fernweh and by the reservation, payment, or property-management services we use.

Payment information may be processed securely by third-party payment providers. Fernweh does not necessarily receive or store your complete payment card information.

How We Use Information
We may use your information to:

Process and manage reservations and payments
Communicate with you about your reservation or stay
Respond to questions and inquiries
Provide requested services and guest support
Send check-in instructions and property information
Improve our website, services, and guest experience
Maintain the security and operation of our website and property
Comply with legal, tax, accounting, and regulatory obligations
Send marketing communications when permitted by law

Email & Text Communications
If you provide your email address or phone number in connection with a reservation or inquiry, we may contact you with information related to your request or stay.

If you choose to receive promotional or marketing communications, you may unsubscribe at any time using the instructions included in those communications.

Cookies & Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the site, measure website performance, and support analytics or marketing activities.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some portions of the website function.

How We Share Information
We do not sell your personal information.

We may share information when reasonably necessary with service providers that help us operate Fernweh, including reservation systems, payment processors, website and hosting providers, communications platforms, analytics providers, and other businesses supporting our operations.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or property, or when reasonably necessary to protect the safety of our guests, staff, or others.

Third-Party Services
Our website and reservation process may use or link to third-party services. Those companies may collect and process information according to their own privacy policies and practices.

We encourage you to review the privacy policies of third-party services you choose to use.

Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and reservation records, complying with legal obligations, resolving disputes, and protecting our legitimate business interests.

Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted or stored electronically.

Your Privacy Choices
You may contact us to ask questions about the personal information we maintain about you or to request that we update or correct information, where applicable.

Depending on where you live and applicable privacy law, you may have additional rights regarding your personal information.

You may also opt out of promotional communications at any time using the unsubscribe method provided in those communications.

Children’s Privacy
Fernweh Lodge is an adults-only lodging property and our website and services are not directed toward children. We do not knowingly collect personal information from children through our website.

Third-Party Links
Our website may contain links to websites or services operated by others. Fernweh is not responsible for the privacy practices, security, or content of those third-party services.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact Fernweh Lodge using the contact information provided on our website.